Refresh from within Windows: If Windows loads and you can sign in, you can perform the refresh from within Windows. Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that came installed on your Surface, and apps that you installed from Microsoft Store. Solution 1: Refresh your Surface RT or Surface 2 See Surface won’t turn on, Windows won’t start, or the battery won’t charge for help with Windows startup issues first. If you’re having trouble getting Windows to start on your Surface, you may not be able to perform the steps to refresh or reset. If you're having problems with your Surface touchscreen, connect a keyboard, such as a Surface Typing Cover or USB keyboard, before trying these solutions. To perform a refresh or a reset, you’ll need to check a few things first. Solution 2: Reset your Surface RT or Surface 2 If you're having trouble with your Surface, you may be able to refresh or reset it and solve the problem. Note: Some products might not be available in your country or region.
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